A billing profile is a billing identity you keep in your Komashi account — a name, country, VAT number, and address that appears on the invoices for your subscriptions. You can keep several (for example a personal one and a company one) and choose which profile each subscription is billed to.
You reach a provider's services through the provider's own storefront, not through a central directory. A provider shares their store with you in one of these ways:
Yes. You can subscribe to multiple services at the same time.
You can share your billing profile with other users. They will be able to view the subscriptions and invoices associated with that profile, with access rights depending on their assigned role.
Yes, if the provider has created both monthly and yearly billing periods for the service and plan changes are enabled. Go to My Subscriptions, click ... and select Change Plan.
1. Go to My Subscriptions.
Contact details are available on the provider's storefront page. You can also reach out through the Komashi Help Center if you need assistance finding your provider's contact information.
1. Go to your Subscription Details.
1. Go to My Subscriptions.
Pausing a subscription is not currently supported. You can cancel your subscription, which remains active until the end of the current billing period.
A canceled subscription does not renew automatically. To regain access, subscribe to the service again through the provider's storefront. Alternatively, contact the provider — an admin can rebuild the subscription on their side.
1. Go to My Subscriptions.
1. Go to My Subscriptions.
Where you report a problem depends on what the problem is.
You are charged immediately when you subscribe. Your next charge will be on the same date in the following billing period (monthly or yearly, depending on the plan you chose).
Who is an End User?
Refunds are handled by the provider under their own refund and cancellation policy, not by Komashi. Contact your provider directly. Their policy is shown on their page or given to you before you buy.
When you open a provider's storefront (for example yourbrand.komashi.com) and sign in, you get an account area for managing everything you have with that provider — and across providers you use.