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Report an Issue

Where you report a problem depends on what the problem is.

Problems with the service you bought​

Contact the provider — the business you bought from. They are responsible for their own services and for resolving complaints about them: what was delivered, quality, cancellations, and refunds.

Their contact details are on their storefront page. See How do I contact the provider directly?.

Problems with the platform itself​

Contact Komashi for technical issues, your account, your data, or Komashi's own conduct — for example a page that won't load, a QR code that won't display, or a login that won't work.

  1. Click the ? icon to open the support panel.
  2. Open the Chat tab. (The Help tab searches the documentation, if you would rather look for the answer yourself.)
  3. Describe the issue you are experiencing as clearly and precisely as possible.
  4. If available, attach a screenshot or any relevant information that helps illustrate the problem — with the caution below in mind.

The chat starts with an AI assistant. It does not pull in your account records: only what you type or attach is sent to it. You can ask for a member of the Komashi team at any point in the conversation.

What you send to the chat leaves the EU

The text and files you send to the assistant are passed to Komashi's AI routing sub-processor, which is established in the United States, and on to the model provider it routes to. The transfer is made under the EU Standard Contractual Clauses, and the recipients may not use it for their own purposes, including model training.

Do not include personal data or anything confidential that the problem does not require — and check a screenshot before attaching it. See Section 6.2 of the Privacy Policy and the Sub-processors list.

You can also write to info@komashi.com.

Komashi acknowledges complaints without undue delay and responds substantively within a reasonable period, depending on the nature and complexity of the complaint.

note

Using this process never limits your legal rights. You can always go to the consumer protection authorities or the courts available to you where you live.