Version v1.0, effective 2026-08-31. The official language of the Terms is English; any translation is provided for convenience only.
KOMASHI GENERAL TERMS OF SERVICE
Module 0 — General Terms (Common Core)
Version: v1.0 · Effective date: 2026-08-31
These General Terms apply to every person and entity that uses the Komashi Platform in any role — as a Provider, a Partner, or an End User. Role-specific terms (Modules A, B and C) incorporate these General Terms and apply in addition to them.
1. Who We Are; About These Terms
In short: Komashi is operated by BMSHI TECHNOLOGY SERVICES - FZCO, a Dubai free-zone company. These are the basic rules that apply to everyone who uses the Platform, in any role. This summary is provided for convenience only and is not legally binding; the numbered terms below govern.
1.1. The Komashi platform (the "Platform") is owned and operated by BMSHI TECHNOLOGY SERVICES - FZCO, a free zone company (FZCO) incorporated in the United Arab Emirates, registered in the IFZA free zone (Dubai Silicon Oasis) and licensed by the Dubai Integrated Economic Zones Authority, with license number 76747, having its registered address at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Komashi", "we", "us" or "our"). You may contact us by email at info@komashi.com or by telephone at +971 58 600 8455.
1.2. These General Terms of Service (the "General Terms"), together with the Role Terms applicable to you (Section 3.2), the Currency Terms (Module F), the Acceptable Use Policy, the Privacy Policy and, for Providers, the Data Processing Agreement, form the agreement between you and Komashi governing your access to and use of the Platform (collectively, the "Terms").
1.3. Komashi's licensed activities are the provision of software and information-technology services (including Computer Systems & Communication Equipment Software Design and Information Technology Network Services). Komashi does not carry on, and nothing in these Terms shall be construed as Komashi carrying on, any regulated activity, including without limitation payment services, money transmission, or the holding of client money (see Section 6).
2. Definitions
In short: These are the capitalized words we use throughout all Komashi terms, and what they mean. Non-binding summary.
In the Terms, unless the context requires otherwise:
2.1. "Account" means the account registered with Komashi that enables a person to access the Platform in a given role.
2.2. "Acceptable Use Policy" or "AUP" means Komashi's Acceptable Use Policy (Module E), as amended from time to time.
2.2a. "Currency Terms" means Komashi's Currency and Exchange-Rate Terms (Module F), including the Supported Currencies List (Schedule 1 to that Module), as amended from time to time. The Currency Terms govern the currencies in which Providers may invoice, the conversion of amounts for the purpose of calculating Fees and Partner Commission, and the currency in which Komashi invoices and pays.
2.3. "End User" means a customer of a Provider who uses, books, purchases or accesses Provider Services through the Platform. The End User's contract for Provider Services is with the Provider alone, not with Komashi.
2.4. "Fees" means the amounts payable to Komashi for the use of the Platform, as set out in the applicable Role Terms. Fees do not include any amounts payable by an End User to a Provider for Provider Services.
2.4a. "Local time" means, in relation to a Provider, the time zone that Provider has configured in its Account settings. Where no time zone has been configured, Local time means UTC. Billing months, cut-off times, and other time-based calculations under the Terms are determined by reference to the relevant Provider's Local time.
2.5. "Partner" means a business that participates in Komashi's referral program under the Partner Terms (Module B) by referring Providers to the Platform.
2.6. "Payment Provider" means an independent third-party payment service provider, licensed to provide payment services, through which End Users pay Providers for Provider Services. Komashi is not a Payment Provider and is not a party to any payment transaction (Section 6).
2.7. "Platform" means the Komashi software, websites, subdomains, applications, APIs, and related technical services operated by Komashi.
2.8. "Provider" means a business that uses the Platform under the Provider Terms (Module A) to offer and sell its own services to its own customers.
2.9. "Provider Services" means the services that a Provider offers or sells to End Users. Provider Services are provided by the Provider alone; Komashi does not provide, resell, or assume any responsibility for Provider Services.
2.10. "Role Terms" means the terms applicable to a specific role on the Platform: the Provider Terms (Module A), the Partner Terms (Module B), and the End User Terms (Module C).
2.11. "Services" means the technical platform services provided by Komashi under the Terms, consisting of access to and use of the Platform. For the avoidance of doubt, Services do not include Provider Services or payment services.
2.12. "you" or "your" means the person or entity using the Platform, in whatever role.
3. Acceptance of the Terms
In short: By creating an account or using Komashi, you agree to these General Terms plus the terms for your specific role (Provider, Partner, or End User). Non-binding summary.
3.1. By creating an Account, clicking to accept, or accessing or using the Platform, you accept and agree to be bound by the Terms. If you do not agree, you must not use the Platform.
3.2. In addition to these General Terms, you are bound by the Role Terms for each role in which you use the Platform. If there is a conflict between these General Terms and the applicable Role Terms, the Role Terms prevail for that role, except that Sections 6 (Komashi's Role; Payments), 10 (Limitation of Liability), 14 (Consumers) and 15 (Language) of these General Terms prevail in all cases — provided that a Role Term prevails over Section 10 to the extent it grants you greater protection or a higher liability cap than Section 10 would give. On currency and exchange-rate matters, the Currency Terms (Module F) prevail over the Role Terms and their Schedules, subject to the same exceptions.
3.3. If you accept the Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
3.4. You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to use the Platform.
3.5. How the contract is concluded (Directive 2000/31/EC, Arts. 10 and 11). The contract between you and Komashi is concluded by electronic means, and the following applies to that process.
(a) The technical steps. You open the registration page, enter the details requested, choose the role in which you will use the Platform, are shown these Terms and the Privacy Policy, and confirm by an affirmative act that you accept them. No box is pre-ticked. The contract is concluded when Komashi creates your Account, and not before.
(b) Correcting mistakes before you commit. Before you confirm, the details you have entered remain visible and editable, so that you can identify and correct any input error. After registration you can correct your Account details at any time in your Account settings.
(c) Confirmation. Komashi confirms the conclusion of the contract without undue delay by electronic means, to the email address associated with your Account.
(d) Whether the contract is filed. Komashi does not file the concluded contract as a separate document, and it is not retrievable as such. What Komashi records is which version of the Terms you accepted and when. The Terms themselves are published at https://komashi.com/legal/terms in a form you can store and reproduce, superseded versions are available under Section 4.5, and Komashi will on request confirm the version and date you accepted.
(e) Languages. The Platform interface may be available in more than one language, but the contract can be concluded in English only. Komashi intends to make Arabic available as a contracting language for consumers in the United Arab Emirates; until it does, Section 15 governs.
(f) Codes of conduct. Komashi does not subscribe to any code of conduct within the meaning of Article 10(2) of that Directive.
3.6. No discrimination by nationality or residence. Komashi does not apply different general conditions of access to the Platform on grounds of your nationality, place of residence, or place of establishment, except where a difference is objectively justified or required by law (including the sanctions and payment-rail limitations described in Section 6.7 of the Currency Terms (Module F)).
3.7. Marketing consent is a separate decision. Accepting these Terms is not consent to receive marketing communications from Komashi, and the two are not asked for as a single act. Where Komashi asks for your consent to send you marketing communications, that request is presented separately from these Terms and from any other matter, in an intelligible and easily accessible form, and the following apply.
(a) It is voluntary. Giving that consent is not a condition of registering an Account, of concluding the contract under Section 3.5, or of using any part of the Platform. Komashi does not withhold, limit, or price any Service differently because you have not given it, or because you have withdrawn it.
(b) You can withdraw it at any time, and withdrawing is as easy as giving it. Withdrawal takes effect for the future: it does not affect the lawfulness of processing carried out on the basis of your consent before you withdrew it, and it has no effect on the Services provided to you.
(c) Where your rights are set out. Section 7.1 of the Privacy Policy (Module D(1)) lists withdrawal of consent and objection to direct marketing among your rights, and Section 7.2 of that Policy states how to exercise them.
(d) This Section is not a statement that Komashi sends marketing. It fixes the conditions that apply if and when it does.
This Section reflects Article 7(2), (3) and (4) of Regulation (EU) 2016/679.
4. Changes to the Terms
In short: We may update these Terms, but we will give you advance notice, and changes only take effect after a notice period — never retroactively or without warning. Non-binding summary.
4.1. Komashi may amend the Terms from time to time, but only for one of the following reasons: (a) a change in applicable law, regulation, or the requirements of a competent authority; (b) a decision of a court or regulator affecting the Terms; (c) a change in the functionality of the Platform, or the introduction or withdrawal of a feature; (d) a change in the security requirements of the Platform; (e) a change in a third-party service on which the Platform depends, including the Payment Provider; or (f) correcting an error or ambiguity in the Terms.
4.2. If we make a material change, we will give you at least 30 days' prior notice before the change takes effect, by email to the address associated with your Account, by notice on the Platform, or both. Non-material changes (such as corrections of clerical errors or changes that do not adversely affect your rights) may take effect on publication.
4.2a. Immediate changes. Notwithstanding the notice period in Section 4.2, Komashi may make a change that takes effect immediately where the change is (a) exclusively to your benefit; (b) required for security reasons; or (c) necessary to maintain, restore, or continue the provision of the Services. Komashi will inform you of any such change without undue delay.
4.3. If you do not agree to an amended version of the Terms, you may terminate your use of the Platform and close your Account, free of charge, at any time before the amendment takes effect. If you are a consumer, Komashi will tell you in the notice under Section 4.2 what is changing, when it takes effect, and that you may close your Account free of charge before then; your continued use of the Platform after that date constitutes acceptance of the amended Terms. If you are not a consumer, continued use after the effective date constitutes acceptance.
4.4. Nothing in this Section 4 permits Komashi to make amendments that deprive a consumer of mandatory rights under applicable law (see Section 14).
4.5. Previous versions. The version of the Terms in force at any time is published on the Platform. Superseded versions are retained and are available on request at info@komashi.com, together with the dates between which each was in force. Where a Schedule or Annex carries its own version and effective date, the same applies to it.
5. Account; Passwordless Login
In short: You sign in without a password, using secure login links or codes. Keep your email account and devices safe — anyone with access to them can access your Komashi account. Non-binding summary.
5.1. Access to the Platform requires an Account. You agree to provide accurate, current and complete registration information and to keep it updated.
5.2. The Platform uses passwordless authentication (such as one-time login links or codes sent to your registered email address or other verified channel). You acknowledge that anyone with access to your registered email account or verified device may be able to access your Account, and you are responsible for maintaining the security of that email account and those devices.
5.3. You are responsible for all activity that occurs under your Account, except to the extent caused by Komashi's breach of the Terms. You must notify us promptly at info@komashi.com if you suspect unauthorized access to your Account.
5.4. You may not sell, transfer or share your Account except as expressly permitted by the applicable Role Terms.
6. Komashi's Role; No Involvement in Payments
In short: Komashi is only the technical platform. When an End User pays a Provider, the money goes directly from the End User, through an independent licensed Payment Provider, to the Provider. Komashi never touches, holds, or controls that money and is not a party to the contract between Provider and End User. Non-binding summary.
6.1. Technical platform only. Komashi provides a technical software platform that enables Providers to offer and manage their own services and enables End Users to access those services. The contract for Provider Services is concluded exclusively between the Provider and the End User. Komashi is not a party to that contract and does not act as agent, representative, broker, or intermediary of either party in respect of Provider Services.
6.2. NO INVOLVEMENT IN THE MONEY FLOW. ALL PAYMENTS FOR PROVIDER SERVICES FLOW DIRECTLY FROM THE END USER, VIA THE PAYMENT PROVIDER, TO THE PROVIDER. KOMASHI IS NOT PART OF THE MONEY FLOW. KOMASHI IS NOT A MERCHANT OF RECORD, NOT A PAYMENT SERVICE PROVIDER, NOT A MONEY TRANSMITTER, AND DOES NOT AT ANY TIME HOLD, RECEIVE, CONTROL, OR TRANSMIT END USER FUNDS. KOMASHI DOES NOT PROVIDE ANY REGULATED PAYMENT, BANKING, OR FINANCIAL SERVICE.
6.3. Payment Provider. Payment processing is performed by one or more independent Payment Providers under their own terms and their own regulatory licenses. Your relationship with the Payment Provider is governed by the Payment Provider's terms. Komashi is not responsible for the acts or omissions of any Payment Provider.
6.4. Fees distinguished. The only amounts payable to Komashi are the Fees for the use of the Platform under the applicable Role Terms. Fees are invoiced and collected by Komashi separately and are unrelated to, and do not pass through, the End User payment flow described in Section 6.2.
6.5. No endorsement. Komashi does not vet, endorse, or guarantee any Provider, Partner, End User, or Provider Service, and makes no representation as to their quality, legality, safety, or fitness for purpose.
6.6. Currency. The currencies in which Providers may invoice, the conversion of amounts for the purpose of calculating Fees and Partner Commission, and the currency in which Komashi invoices and pays are governed by the Currency Terms (Module F). Consistent with Section 1.3 and with this Section 6, Komashi provides no currency-exchange, remittance, or hedging service: where money actually changes currency, that conversion is performed by a bank, card issuer, or Payment Provider under its own terms and its own licence, never by Komashi (Module F Section 1.3).
6.7. AI features; when you are dealing with an AI system. Parts of the Platform use artificial-intelligence systems, including an assistant that replies to messages sent through the Platform's support channels.
(a) You are told when you are talking to one. Where you interact directly with such a system, you are informed that you are interacting with an AI system and not with a person. That information is given in a clear and distinguishable manner, at the latest at the time of your first interaction with the system. Article 50(1) and (5) of Regulation (EU) 2024/1689 (the AI Act) require this, and have applied since 2 August 2026.
(b) No AI decides anything about your Account. Enforcement measures under the Acceptable Use Policy are taken by a human reviewer on report; the Platform applies no automated content moderation, filtering, classification, or risk scoring (Module E Section 1.3), and does not rank or compare Providers. The single fully automated decision the Platform makes — blocking a Provider Account for unpaid Fees — is described, with its safeguards, in Section 7.1a of the Privacy Policy.
(c) What happens to what you type into an AI feature. Section 7.4(d) of the Provider Terms (Module A) and Annex 3 to the Data Processing Agreement govern the processing of content sent to an AI feature, including the position on training.
7. Intellectual Property
In short: Komashi owns the Platform and its software. You own your own content and data — we only get the limited rights we need to run the service for you. We don't own your content. Non-binding summary.
7.1. Komashi property. The Platform, including all software, source code, databases, designs, interfaces, documentation, trademarks, logos, and all related intellectual property rights, is and remains the exclusive property of Komashi and its licensors. Except for the limited right to use the Platform in accordance with the Terms, no right, title or interest in the Platform is transferred to you.
7.2. Restrictions. You may not copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Platform, except to the extent such restriction is prohibited by mandatory applicable law; nor may you remove or alter any proprietary notices.
7.3. Your content. All data, content, and materials that you upload to or generate on the Platform ("User Content") remain your property (or that of your licensors). Komashi does not claim ownership of User Content.
7.4. License to Komashi. You grant Komashi a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and create technical adaptations of your User Content solely to the extent necessary to operate, secure, maintain, and improve the Platform and to provide the Services, and to comply with law. This license terminates when the User Content is deleted from the Platform, subject to the retention periods stated in the applicable Role Terms and Privacy Policy.
7.5. Feedback. If you provide suggestions or feedback about the Platform, Komashi may use them without restriction or obligation to you.
8. Acceptable Use
In short: Don't use Komashi for anything illegal or abusive. The full rules are in our Acceptable Use Policy, which is part of these Terms. Non-binding summary.
8.1. Your use of the Platform is subject to the Acceptable Use Policy (Module E), which is incorporated into and forms part of the Terms.
8.2. Violation of the AUP may lead to the enforcement measures described in the AUP and in Section 12, up to suspension or termination of your Account.
9. Service Provided "As Is"; No Warranties
In short: We work hard to keep Komashi running well, but we provide it "as is" — we can't promise it will always be available or error-free. Non-binding summary.
9.1. THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT DEFECTS WILL BE CORRECTED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
9.2. Komashi does not warrant any particular level of availability or uptime. Any service level commitments, if offered, will be set out in a separate written agreement or module and apply only as stated there.
9.3. Nothing in this Section 9 limits or excludes warranties or rights that cannot be limited or excluded under mandatory applicable law, including mandatory consumer rights (Section 14). In particular, this Section 9 does not apply to a consumer in the EU/EEA in respect of the Platform itself: the conformity obligations and remedies that Directive (EU) 2019/770 gives that consumer are set out in Section 7 of the End User Terms (Module C) and prevail over this Section.
10. Limitation of Liability
In short: Our financial responsibility to you is capped at what you paid Komashi in the last 12 months, and we're not liable for indirect losses like lost profits. If you are a consumer, that cap is never lower than EUR 500 — even if you have paid us nothing. No cap applies at all to death or personal injury caused by our negligence, to our willful misconduct or gross negligence, or to fraud, and none of this removes rights that consumer law guarantees you. Non-binding summary.
10.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KOMASHI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE TERMS, THE PLATFORM OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO KOMASHI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
10.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KOMASHI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.3. Carve-out. Nothing in the Terms excludes or limits Komashi's liability for death or personal injury caused by Komashi's negligence, for its own willful misconduct or gross negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under mandatory applicable law.
10.4. Provider Services. Without limiting Section 6, Komashi has no liability whatsoever for Provider Services, for the conduct of any Provider, Partner or End User, or for any payment transaction between an End User and a Provider processed by a Payment Provider.
10.5. Consumers. If you are a consumer, Sections 10.1 and 10.2 apply only to the extent permitted by the mandatory consumer protection laws of your country of residence (Section 14).
10.5a. Consumer minimum cap. If you are a consumer and the cap in Section 10.1 would otherwise amount to less than EUR 500 (because you have paid no or minimal Fees to Komashi), Komashi's total aggregate liability to you under Section 10.1 shall instead be capped at EUR 500 (or the equivalent in your currency, converted in accordance with Section 7.1 of the Currency Terms (Module F)). This Section grants consumers greater protection than Section 10.1 alone and does not limit Section 10.3 or any mandatory consumer right (Section 14).
11. Force Majeure
In short: Neither of us is responsible for failures caused by events outside our reasonable control, like natural disasters, war, or internet outages. Non-binding summary.
11.1. Neither party shall be liable for any failure or delay in performing its obligations under the Terms (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, governmental action, embargoes, labor disputes, power or telecommunications failures, or failures of third-party infrastructure ("Force Majeure").
11.2. The affected party shall notify the other party without undue delay and use reasonable efforts to mitigate the effects. If a Force Majeure event continues for more than 60 days, either party may terminate the affected Services on written notice.
12. Suspension and Termination
In short: You can stop using Komashi at any time. We can suspend or close accounts that break the rules or the law, with notice where feasible. Some sections of these Terms continue to apply even after your account is closed. Non-binding summary.
12.1. By you. You may stop using the Platform and close your Account at any time, subject to any notice periods and accrued payment obligations in the applicable Role Terms.
12.2. Suspension by Komashi. Komashi may suspend or restrict your Account or your access to some or all of the Platform, with notice where reasonably practicable, if: (a) you materially breach the Terms, including the AUP; (b) required by law, court order or a competent authority; (c) suspension is reasonably necessary to protect the security or integrity of the Platform or other users; or (d) Fees due from you remain unpaid as set out in the applicable Role Terms. For Providers within the scope of Regulation (EU) 2019/1150, the additional protections in Module A Section 5.2a apply.
12.3. Termination by Komashi. Komashi may terminate the Terms and close your Account: (a) for material breach not cured within 14 days of notice (or immediately for breaches incapable of cure, including serious AUP violations); (b) with at least 30 days' prior notice if Komashi discontinues the Platform or the relevant Service; or (c) as otherwise permitted in the applicable Role Terms.
12.4. No liability for lawful termination. To the maximum extent permitted by applicable law, Komashi shall have no liability for damages resulting from suspension or termination carried out in accordance with the Terms.
12.5. Effect. On termination, your right to use the Platform ceases. Data retention and deletion following termination are governed by the applicable Role Terms and the Privacy Policy (Section 9.2 of which sets the governing retention periods).
13. Governing Law and Dispute Resolution
In short: These Terms are governed by UAE law. Business disputes go to DIAC arbitration in Dubai, in English. If you're a consumer, arbitration does NOT apply to you — you can always use the courts of your home country. Non-binding summary.
13.1. Governing law. The Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai, without regard to conflict-of-laws rules.
13.2. Arbitration. Subject to Sections 13.2a, 13.3 and 14, any dispute arising out of or in connection with the Terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC), which Rules are deemed incorporated by reference into this clause. The seat of arbitration shall be the Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates; the number of arbitrators shall be one; and the language of the arbitration shall be English.
13.2a. Consumers. Section 13.2 does not apply to any dispute with a consumer End User. A consumer may bring proceedings in the courts of the consumer's country of residence or the competent courts of Dubai, at the consumer's option, and Komashi may bring proceedings against a consumer only in the courts of the consumer's country of residence. Nothing in the Terms requires a consumer to arbitrate.
13.3. Interim relief. Nothing in this Section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
13.4. Consumers — mandatory protections. If you are a consumer, this Section 13 applies only to the extent it does not deprive you of the protection of mandatory provisions of the law of your country of residence.
14. Consumers
In short: If you're a consumer, nothing in these Terms takes away rights that the law of your home country guarantees you. Non-binding summary.
14.1. If you are a consumer, nothing in the Terms affects, limits or excludes the mandatory consumer rights you have under the laws of your country of residence, and in case of conflict those mandatory rights prevail over the Terms.
14.2. Any provision of the Terms that would be void or unenforceable against a consumer under applicable consumer protection law (including UAE Federal Law No. 15 of 2020 on Consumer Protection) shall not apply to that consumer, without affecting the remainder of the Terms.
15. Language
In short: English is the official version of these Terms. Translations are provided for convenience, unless your local law requires otherwise. Non-binding summary.
15.1. The Terms are drafted in English, and the English version is the authoritative and governing version. Translations, if provided, are for convenience only and have no legal effect, except where mandatory applicable law gives priority to a version in another language (including, where applicable, an Arabic version for consumers under UAE law), in which case that version prevails to the extent required by such law.
16. Complaints
In short: If something goes wrong, contact us — we have a complaints process and will respond within a stated time. Non-binding summary.
16.1. You may submit complaints regarding the Platform or the Services through the Komashi support system, which is reachable from your Account and from the Platform's public pages, or by email to info@komashi.com. Both routes reach the same complaints process and are treated identically; you do not need an Account to use the email route.
16.2. Komashi will acknowledge complaints without undue delay and will provide a substantive response within a reasonable period, taking into account the nature and complexity of the complaint. This complaints mechanism is provided in accordance with UAE Federal Decree-Law No. 14 of 2023 and does not limit your right to pursue any other remedy available under the Terms or applicable law.
16.2a. EU/EEA consumers — alternative dispute resolution. If you are a consumer in the EU/EEA, you may refer a dispute to the consumer alternative dispute resolution (ADR) body having competence for it, and Komashi will cooperate in those proceedings wherever mandatory law requires it to do so — including, for consumers in Hungary, with the competent conciliation board (békéltető testület), before which a business carries a statutory duty of cooperation that applies whether or not it has submitted itself to the board's decision. Komashi has not made a declaration submitting itself in advance to a binding decision of any ADR body, and this Section does not create one; that is a separate question from the duty to cooperate. This statement is made for the purposes of Directive 2013/11/EU and the national laws implementing it, and it does not limit your right to complain to Komashi under Section 16.1, to approach a consumer protection authority, or to bring proceedings in the courts of your country of residence under Section 13.2a.
16.3. Complaints concerning Provider Services should be addressed to the relevant Provider, who is solely responsible for them; Komashi may, at its discretion, forward such complaints to the Provider but assumes no responsibility for their resolution.
16.4. EU users — points of contact (Regulation (EU) 2022/2065, Arts. 11–12). Where the Digital Services Act applies to Komashi: (a) Komashi's single point of contact for Member State authorities, the Commission and the European Board for Digital Services is info@komashi.com, and the language for communication is English; (b) Komashi's point of contact for recipients of the Service is info@komashi.com, which allows direct and rapid communication by electronic means and is not operated solely by automated tools; and (c) Komashi has not yet designated a legal representative in the Union for the purposes of Article 13, and will designate one — publishing that representative's name and address here — before the Platform offers services in the Union. This Section is separate from, and additional to, the representative designated under Article 27 of Regulation (EU) 2016/679 (Section 1.2 of the Privacy Policy): they are two different appointments under two different instruments, and neither substitutes for the other.
17. Survival
In short: Some sections naturally continue after your account closes — like payment obligations, IP ownership, liability limits, and how disputes are resolved. Non-binding summary.
17.1. Termination of the Terms or closure of your Account does not affect accrued rights and obligations. The following survive termination: accrued payment obligations (together with the Currency Terms (Module F) to the extent they govern the calculation, currency, and payment of those amounts); Section 6 (Komashi's Role; Payments); Section 7 (Intellectual Property); Section 9 (No Warranties); Section 10 (Limitation of Liability); Section 12.4 (No liability for lawful termination); Section 13 (Governing Law and Dispute Resolution); Section 14 (Consumers); Section 15 (Language); this Section 17; Section 18 (General); and any indemnification obligations under the applicable Role Terms.
18. General Provisions
In short: Standard legal housekeeping: if one clause fails, the rest stand; these Terms are the whole agreement; you can't transfer your account without permission; and here's how we send each other formal notices. Non-binding summary.
18.1. Severability. If any provision of the Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.
18.2. Entire agreement. The Terms (including the applicable Role Terms, the AUP, the Privacy Policy and, where applicable, the DPA) constitute the entire agreement between you and Komashi regarding the Platform and supersede all prior agreements and understandings on that subject. Nothing in this clause excludes liability for fraud.
18.3. Assignment. You may not assign or transfer the Terms or your Account without Komashi's prior written consent. Komashi may assign the Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.
18.4. No waiver. A failure or delay in exercising any right under the Terms is not a waiver of that right.
18.5. Notices. Komashi may give notices to you by email to your registered address or through the Platform; such notices are presumed received on the business day after sending, and you may show that a notice did not in fact reach you. You may give notices to Komashi by email to info@komashi.com, through the Komashi support system, or by post to the registered address in Section 1.1. Where the Terms require you to give notice in writing, any of these routes satisfies that requirement.
18.6. No partnership. Nothing in the Terms creates any partnership, joint venture, employment or agency relationship between you and Komashi, except as expressly stated.