Version v1.0, effective 2026-08-31. The official language of the Terms is English; any translation is provided for convenience only.
KOMASHI END USER TERMS
Module C — End User Terms
Version: v1.0 · Effective date: 2026-08-31
These End User Terms apply when you use the Komashi Platform as a customer of a Provider. They incorporate the Komashi General Terms of Service (Module 0), which also apply to you. Capitalized words not explained here have the meanings given in Module 0. We have written these terms in plain language wherever possible.
1. Who You Are Dealing With
In short: Komashi is the software; your Provider is the business you're actually buying from. Your contract for the service you book or buy is with the Provider, not with Komashi. This summary is for convenience only and is not legally binding; the numbered terms govern.
1.1. Komashi provides the technical platform (websites, booking and invoicing tools, QR codes) that businesses use to offer their own services to their own customers. Throughout these terms we call such a business a Provider, as defined in Section 2 of Module 0.
1.2. When you book, order, or buy a service through the Platform, your contract is with the Provider, not with Komashi. The Provider is responsible for its services: their description, price, quality, delivery, and legality. Komashi does not provide, sell, or guarantee any Provider's services and is not the Provider's agent.
1.2a. Descriptions and images come from the Provider, and may have been produced with AI. Everything you see on a Provider's presence — service descriptions, prices, photographs and other images — is supplied by that Provider, and the Provider may have used AI tools to write or generate it. That changes nothing about Section 1.2: the Provider remains responsible for the accuracy and lawfulness of what it publishes, and Komashi neither writes, reviews, nor pre-screens it. If what you received does not match what was described, your claim is against the Provider (Sections 6 and 8), and you can also tell Komashi at info@komashi.com so the listing can be reviewed under the Acceptable Use Policy.
1.3. The Provider's identity and contact details are shown on the Provider's page or subdomain. Questions and complaints about a Provider's services should go to that Provider first (see Section 8).
1.4. Komashi's own identity and contact details are in Section 1 of the General Terms (Module 0): BMSHI TECHNOLOGY SERVICES - FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE — license number 76747, email info@komashi.com, telephone +971 58 600 8455.
1.5. Whether you are buying from a business or from a private individual. Providers on the Platform may be businesses or private individuals. Before you are bound by a purchase, the Provider's page and the checkout tell you which one that Provider is, and your order confirmation repeats it.
(a) If the Provider offers its services in the course of a trade, business, craft or profession — whether as a company, as a registered sole trader, or otherwise — your purchase is a consumer-to-trader contract, and the consumer rights that Union and national law give you apply to it in full, against that Provider (Sections 6 and 8).
(b) If the Provider is a private individual not acting in that course — for example someone occasionally letting a property they own — your purchase is a private sale, and the consumer rights stemming from Union consumer protection law do not apply to it, including any right of withdrawal and any statutory guarantee of conformity. What you agree with that Provider, and the general law of your country, governs the purchase instead. Your rights against Komashi under Sections 7 and 10 are unaffected by this paragraph.
(c) Where a Provider has not told Komashi how it acts, Komashi treats and labels that Provider as a private individual, and paragraph (b) applies.
Note that "business" here is not about registration. Someone who offers services regularly, in an organised way, or for profit is a business for this purpose even if they are not registered as one; someone who lets a single property from time to time is generally not.
1.5a. What this statement is based on. Komashi states a Provider's status on the basis of that Provider's own declaration to Komashi and the business identification data it has supplied, which Komashi verifies only so far as verification is available to it. Komashi does not otherwise investigate a Provider's status. Nothing in this Section affects Komashi's own obligations to you under Sections 7 and 10. If you think a Provider is described incorrectly, tell us at info@komashi.com.
1.5b. Residential lettings — the labelling is still there, even where the law does not require it. Where a Provider is letting accommodation for residential purposes, the contract falls outside Directive 2011/83/EU altogether (Section 6.3a), so neither the business/private label in Section 1.5 nor the marketplace information in Sections 1.6 and 1.7 is legally required for it. Komashi shows it anyway, on the same terms as for every other listing. One rule applied everywhere is clearer for you and cheaper to run than two, and knowing whether you are dealing with a business or a private landlord is worth having whether or not a Directive says so.
1.6. How Providers are presented to you. Komashi does not rank, order, or compare Providers against one another. Each Provider has its own presence on the Platform; there are no cross-Provider search results, directory, or category listings, so there is no ordering that could steer you towards one Provider rather than another. Komashi accepts no payment from any Provider in exchange for visibility or position. If you reached a Provider through a general search engine, that engine decided what to show you, not Komashi. If this ever changes, Komashi will publish here, before the feature goes live, the main parameters determining any ranking and their relative importance.
1.7. Who owes you what. Section 1.2 sets out the division of responsibility: the Provider owes you the service, its description, its price, its quality and its legality, together with your statutory consumer rights against it, including any right of withdrawal (Section 6). Komashi owes you the Platform itself, on the terms in Section 7 and Section 10.
2. Payments — Where Your Money Goes
In short: Your payment goes straight from you, through a licensed payment company, to the Provider. Komashi never holds or touches your money. Non-binding summary.
2.1. When you pay for a Provider's services, your payment goes directly from you, via an independent licensed payment company (the "Payment Provider"), to the Provider.
2.2. KOMASHI IS NOT PART OF THE MONEY FLOW. KOMASHI IS NOT A BANK, NOT A PAYMENT SERVICE PROVIDER, AND NOT THE MERCHANT YOU ARE PAYING. KOMASHI NEVER HOLDS, RECEIVES, CONTROLS, OR TRANSMITS YOUR MONEY. THE PAYMENT IS PROCESSED BY THE PAYMENT PROVIDER UNDER ITS OWN TERMS, AND RECEIVED BY THE PROVIDER.
2.3. The name that appears on your card or bank statement identifies the Provider you paid — its trading name, or an abbreviation of it where the Payment Provider limits the length — as set by the Payment Provider and the Provider. It will never read "Komashi", because Komashi is not the merchant you are paying and takes no part in the payment. If you do not recognise a charge, the name on the statement is the Provider to contact (Section 8.1).
2.4. Komashi does not charge you anything for using the Platform as an End User.
2.5. Currency. The currency you are charged in is the one the Provider has set for its prices. If your card issuer or bank converts that amount into a different currency, the exchange rate and any conversion or foreign-transaction charge are set by your card issuer or bank — not by Komashi and not by the Provider. Komashi applies no conversion to your payment and receives none of those charges (Section 6 of Module 0; Section 3.7 of Module F).
3. [Reserved]
3.1. [Reserved.] (This Section, which previously described a USD 1 card-verification hold, has been removed. Komashi does not initiate, perform, or describe any validation on an End User's card; any card checks that may occur are solely the Payment Provider's own matter under its own terms.)
4. Your Account and Login
In short: You sign in with a secure link or code sent to you — no password. Keep your email and phone safe, because they are the key to your account. Non-binding summary.
4.1. You may need an account to use some features. You sign in without a password, using a one-time link or code sent to your registered email address or other verified channel.
4.2. Please keep your registered email account and devices secure: anyone with access to them may be able to access your Komashi account. Tell us at info@komashi.com if you think someone else has used your account. You are not responsible for activity on your account that is caused by Komashi's breach of these terms or that occurs after you have reported unauthorized access to us.
4.3. You must be at least 18 years old (or the age of majority where you live, if higher) to create an account.
5. QR Codes
In short: QR codes issued through the Platform work like your ticket or pass. Treat them like one — don't share them, and only the person they were issued to should use them. Non-binding summary.
5.1. Some Provider services use QR codes issued through the Platform (for example, to confirm a booking, grant entry, or identify your order). QR codes are identification and access tools only; they do not initiate payments and are not payment instruments.
5.2. A QR code is personal to you (or to the person it was issued for), unless the Provider states otherwise. Do not share, sell, or copy QR codes. A QR code that has been shared, altered, or already used may be refused by the Provider.
5.3. Whether a QR code is accepted, and what it entitles you to, is determined by your contract with the Provider. If a QR code does not work, contact the Provider first; if the problem is technical (the code will not display or scan), you can also contact Komashi at info@komashi.com.
6. Cancellations and Refunds for Provider Services
In short: Cancellations and refunds for what you bought are handled by the Provider under the Provider's own policy — because the Provider has your money, not Komashi. If you're an EU consumer, your 14-day withdrawal right (where it applies) is also the Provider's responsibility. Non-binding summary.
6.1. Cancellations of, and refunds for, Provider services are governed by the Provider's own cancellation and refund policy and by the laws that apply to your purchase. The Provider's policy is shown on its page or provided before you buy.
6.2. Refund requests must be addressed to the Provider. Because Komashi never holds your payment (Section 2), Komashi cannot issue, process, or guarantee refunds of amounts you paid to a Provider. Any refund is paid by the Provider through the Payment Provider.
6.3. EU/EEA consumers — 14-day withdrawal right. If you are a consumer in the EU/EEA (or another country with a similar mandatory withdrawal right) and the right of withdrawal applies to your purchase, that right is exercised against the Provider, and the Provider is responsible for honoring it, including telling you before purchase whether the right applies, whether exceptions apply (for example, for services performed immediately with your consent, or leisure services on a specific date), and how to withdraw.
6.3a. Residential letting is outside the EU consumer-contract rules. If what you are renting is accommodation for residential purposes — a home to live in, as opposed to a holiday stay, a hotel room, or short-term accommodation — then Directive 2011/83/EU does not apply to that contract at all (Article 3(3)(f) of that Directive excludes "the rental of accommodation for residential purposes"). In practice this means:
(a) there is no 14-day withdrawal right in respect of that tenancy, whether against the Provider or against anyone else, and Section 6.3 does not apply to it;
(b) the pre-contractual information duties of that Directive do not apply either, which is why Komashi describes the information it does give you in Section 1.5 as something it provides in every case rather than as something it owes you only where the law compels it; and
(c) your protection comes from elsewhere, and it is substantial. The unfair-terms rules of Directive 93/13/EEC apply in full to the tenancy agreement, and so does the national tenancy law of the country where the property is — which in most countries is mandatory and cannot be contracted out of, covering matters such as the deposit, the notice period, rent increases, the form the agreement must take, and protection against eviction. Those rules operate against the landlord, not against Komashi.
6.3b. Komashi does not supply tenancy terms. Komashi provides no tenancy agreement template, no model clauses, and no suggested wording for a letting, and gives no advice on the law of any tenancy. The terms of any tenancy are agreed between you and the Provider, and the Provider alone is responsible for their content and for their compliance with the law of the place where the property is. Nothing shown to you on the Platform is a statement by Komashi about what a tenancy agreement should contain.
6.4. [Reserved.] (Previously addressed the withdrawal right for direct Komashi purchases. Direct Komashi purchases do not exist; Section 7 now addresses Komashi's own free digital service to you instead.)
6.5. Nothing in this Section reduces any right you have against the Provider under the mandatory consumer laws of your country of residence (Section 14 of Module 0).
7. Komashi's Own Service to You (EU/EEA Consumers)
In short: The Komashi Platform itself is a digital service we supply to you. Even though you pay us nothing, EU law gives you rights about it: it has to work as described, we have to keep it working, and you can get it fixed or walk away if we don't. Non-binding summary.
7.1. Scope. This Section applies where you are a consumer in the EU/EEA. It concerns the Komashi Platform itself (your account, booking and QR functionality, and access to your records), which Komashi supplies to you as a digital service. It does not concern Provider Services, which are governed by Sections 1, 6 and 8. (This Section previously addressed purchases made directly from Komashi; End Users do not purchase services directly from Komashi — every purchase is of Provider Services, for which the Provider is the seller, see Section 1.)
7.2. Conformity. Komashi will supply the Platform in conformity with Directive (EU) 2019/770 and the national law implementing it, including the subjective and objective conformity requirements and the obligation to inform you of, and supply, updates (including security updates) necessary to keep the Platform in conformity for the period you may reasonably expect.
7.2a. What the Platform is, technically. So that conformity can be measured against something concrete: the Platform is a web application used through a current version of a mainstream web browser, on a desktop or mobile device. It needs an internet connection and a working email address; it needs no separate purchase, no plug-in, and no particular operating system or hardware. It applies no technical protection measures to your content. QR codes issued through the Platform are in a standard format readable by ordinary QR readers, and content you provided or created is exportable in a commonly used, machine-readable format under Section 7.5. If the Platform is later made to depend on anything beyond this, that is a change to the Platform and Section 7.4 applies to it.
7.3. Remedies. If the Platform is not in conformity, you are entitled to have it brought into conformity, and, where that is impossible, disproportionate, not done within a reasonable time, or done without success, to terminate this contract. Because you pay no price for the Platform, price reduction does not apply. Nothing in Section 9 of Module 0 ("as is") or Section 10 of Module 0 (limitation of liability) restricts these rights, and any term of the Terms that would do so does not bind you.
7.4. Changes to the Platform. Komashi may change the Platform beyond what is necessary to keep it in conformity only where: (a) these Terms allow it, and the change is made for one of the following valid reasons — to comply with law, to maintain or improve security, to adapt to a change in the technical environment, or to add, replace or retire a feature in the ordinary development of the Platform; (b) the change causes you no additional cost; and (c) you are informed of the change in a clear and comprehensible way. Where such a change adversely affects your access to or use of the Platform other than to a minor extent, Komashi will inform you reasonably in advance on a durable medium of the features and timing of the change and of your right to terminate, and you may terminate this contract free of charge within 30 days of receiving that information or of the change taking effect, whichever is later.
7.5. Getting your content back. On termination of this contract, at your request and free of charge, Komashi will make available to you, within a reasonable time and in a commonly used, machine-readable format, any content other than personal data that you provided or created while using the Platform, except where that content has no utility outside the Platform, relates only to your own activity on the Platform, has been aggregated and cannot reasonably be disaggregated, or was generated jointly with others who can still use it. Your personal data is governed by the Privacy Policy (Module D(1)) and by Regulation (EU) 2016/679.
8. Problems and Complaints
In short: Problem with a service you bought? Contact the Provider. Problem with the Platform itself? Contact Komashi — we have a complaints process and will respond. Non-binding summary.
8.1. About a Provider's services: contact the Provider using the contact details on its page. The Provider is responsible for resolving complaints about its own services.
8.2. About the Platform (technical issues, your account, your data, or Komashi's conduct): contact Komashi through the Komashi support system, reachable from the Platform, or by email to info@komashi.com. Both reach the same complaints process. We will acknowledge your complaint without undue delay and will respond substantively within a reasonable period, in line with Section 16 of Module 0.
8.3. Using our complaints process never limits your legal rights, including your right to go to the consumer protection authorities or courts available to you where you live. You are never required to arbitrate: see Section 13.2a of Module 0.
9. Fair Use of the Platform
In short: Use the Platform honestly and legally. The Acceptable Use Policy applies to you too. Non-binding summary.
9.1. The Acceptable Use Policy (Module E) applies to your use of the Platform. In particular, you must not use the Platform for fraud, misuse other people's QR codes or accounts, or interfere with the Platform's operation.
9.2. If you break these rules, Komashi may restrict, suspend, or close your account following the process in Module 0 and Module E, always subject to your mandatory consumer rights.
10. Komashi's Responsibility to You
In short: Komashi is responsible for running the Platform with reasonable care and skill — but not for the Provider's services, which are the Provider's responsibility. Nothing here takes away rights your local consumer law gives you. Non-binding summary.
10.1. Komashi will provide the Platform with reasonable care and skill. The limitations of liability in Section 10 of Module 0 apply only to the extent permitted by the mandatory consumer protection laws of your country of residence; those laws prevail (Section 14 of Module 0).
10.2. Komashi is not responsible for the Provider's services, the Provider's compliance with its own obligations, or the acts of the Payment Provider. This does not limit any claim you may have directly against the Provider or the Payment Provider.
10.3. These End User Terms do not require you to indemnify or reimburse Komashi for anything, and nothing in them excludes or limits rights that the law of your country of residence grants you as a consumer and does not allow to be excluded.