A billing profile is a billing identity you keep in your Komashi account — a name, country, VAT number, and address that appears on the invoices for your subscriptions. You can keep several (for example a personal one and a company one) and choose which profile each subscription is billed to.
Yes. A customer can subscribe to multiple services at the same time.
You cannot apply a discount directly to a customer. Instead, create a coupon with a usage limit of 1 and share it privately with that customer.
Yes. You can subscribe to multiple services at the same time.
You can share your billing profile with other users. They will be able to view the subscriptions and invoices associated with that profile, with access rights depending on their assigned role.
Yes, if the provider has created both monthly and yearly billing periods for the service and plan changes are enabled. Go to My Subscriptions, click ... and select Change Plan.
1. Go to Subscriptions in the left sidebar.
1. Go to My Subscriptions.
Plan downgrades are applied at the end of the current billing period. The customer keeps their current plan until the period ends, then moves to the lower plan.
1. Go to your Subscription Details.
Customers cannot be added manually. They are automatically created when they subscribe to one of your services.
Pausing a subscription is not currently supported. You can cancel your subscription, which remains active until the end of the current billing period.
A canceled subscription does not renew automatically. To regain access, subscribe to the service again through the provider's storefront. Alternatively, contact the provider — an admin can rebuild the subscription on their side.
1. Go to My Subscriptions.
1. Go to Subscriptions in the left sidebar.
The Subscriptions page lists every subscription across your services. Open Business → Subscriptions in the Control Center.
If a subscription is not renewed, it enters an Expired status. The customer has 7 days to renew it. After 7 days, the subscription moves to Ended and can no longer be renewed.
You are charged immediately when you subscribe. Your next charge will be on the same date in the following billing period (monthly or yearly, depending on the plan you chose).
When you open a provider's storefront (for example yourbrand.komashi.com) and sign in, you get an account area for managing everything you have with that provider — and across providers you use.